The Regulations apply to the services provided by LUXURY TRANSFER KRAKÓW limited liability company with its registered office in Poland, in Skawina, ul. Wojska Polskieo 21H, 32-050 Skawina, registered in the National Court Register under the number 0000783462, NIP: 9442263818, REGON: 38318037600000, mobile: +48 513 767 800; e-mail: office@luxurytransfer.pl Transactions

2. Transactions.

Transactions carried out via the booking form on the website www.luxurytransfer.pl, via the address: office@luxurytransfer.pl and by phone. The Luxury Transfer Kraków company accepts payments for reservations in cash or by card directly to the driver after the service is completed or before the service begins, and during the booking in the booking panel using the PAYNOW system, the payment operator is M BANK SA. The entity providing online payment services for card payments is Blue Media SA
Payment methods available:
• Online transfer
• Blik
• Credit cards:
* Visa
* Visa Electron
* Mastercard
* MasterCard Electronic
* Maestro
After booking, you will receive a booking confirmation with a payment method to your private email address. If the Customer chooses the method of payment by bank transfer or payment card – from the date of crediting the Seller’s bank account.

3. Complaints.

Complaints related to the provision of the service should be submitted by post to the address of the Service Provider or electronically to the e-mail address of the Service Provider. using the Service. Complaints will be considered on the basis of priority notification to the Service Provider, under the conditions described above. The Service Provider will consider the complaint within 14 working days from the date of its receipt. Immediately after considering the complaint, the Service Provider will provide the Customer with a reply regarding the complaint. The reply will be sent in the same form as the complaint was submitted to the e-mail address provided by him in the complaint or to the Customer’s correspondence address. In the event that the information provided in the complaint needs to be supplemented, the Service Provider, before considering the complaint, will ask the Customer to supplement it within the prescribed period for considering the complaint. In this case, the time limit referred to in point 3 above runs from the moment the Service Provider receives the completed complaint.

4. Return and cancellation policy.

The guest is charged for the reservation in accordance with the cancellation policy of the specific offer contained in the written confirmation of reservation received by the guest: for all or part of the reservation. The guest may cancel the reservation free of charge up to 3 days before arrival. The guest will be charged the total price of the reservation in case of cancellation after the free cancellation period. Reservation is guaranteed after the full payment or deposit has been made.

If there is a need to return funds for a transaction made by the customer with a payment card, the seller will be refunded to the bank account assigned to the payment card of the Ordering Party “or” The Seller shall refund the payment using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different a method of return that does not involve any costs for him

5. Transaction data:

Type, payment card number, expiry date, CVV number (three-digit code on the back of your payment card) are entered on the PAYNOW website and BLUE MEDIA webside, which is encrypted using the SSL protocol. LUXURY TRANSFER KRAKÓW does not store or process payment card numbers, but only information about the card type and the last 4 digits of its number.

6. Privacy policy.

No personal customer data will be passed on or sold to third parties, unless legally required. The administrator of your personal data is Luxury Transfer Kraków Sp. z o.o. with headquarters in Skawina at ul. Wojska Polskiego 21H Providing data is voluntary. The data is processed in order to: establish / reply to correspondence and its simultaneous archiving. You have the right to access your data, correct it and the right to delete data at any time.